Privacy Policy

Effective Date: January 1, 2025

Bedford Mold Removal respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. We keep it simple and plain so you know exactly what to expect.

Information We Collect

When you call us, fill out a form, or email us, we collect the details you share: your name, phone number, email address, property address, and a description of the mold or moisture problem you’re dealing with.

We also collect basic technical information automatically when you browse our site, such as your IP address, browser type, device type, pages you visit, and how long you stay. This helps us understand what’s working and what isn’t.

How We Use Information

We use your contact details to respond to your request, schedule an inspection, provide a quote, and keep you updated about your mold removal project. If you ask us a question, we use your information to answer it.

We also use your information to improve our website, send service reminders or follow-ups related to your project, and meet legal or insurance requirements when necessary.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences and understand how people use our site. Cookies are small files stored on your device that help us make the site work better for you.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to see how visitors find and use our website. These tools collect anonymous data such as page views, traffic sources, and general location. They don’t identify you personally.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers have their own privacy policies, and we encourage you to review them if you have questions.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, like scheduling software or payment processors, and only as needed to serve you.

We may disclose your information if required by law, to protect our rights or safety, or during a business transfer such as a merger or sale. In those cases, we’ll take steps to protect your privacy.

Data Retention

We keep your personal information only as long as we need it to provide services, respond to your requests, and meet legal or accounting requirements. When it’s no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we’ll do so unless we’re required to keep it for legal reasons.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These include secure servers, encryption where appropriate, and limiting access to only those who need it.

No method of transmission over the internet is 100% secure, but we work hard to safeguard your data. If you have concerns, please contact us and we’ll be happy to discuss our practices.

User Rights

You have the right to ask us what personal information we hold about you, to correct any mistakes, or to request that we delete it. You can also opt out of marketing communications at any time.

To exercise any of these rights, just call or email us using the contact information below. We’ll respond promptly and help you however we can.

Children’s Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we’ll delete it right away.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we’ll post the new version on this page with a new effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

Contact Information

If you have questions about this privacy policy or how we handle your data, we’re here to help. Reach out to us by phone or email, and our team will get back to you.

Privacy Contact